UIT Alert: Moody Residence South Towers

    Current Status

    ResolvedResolved - Moody Residence South Tower

    Affected Services

    • UH Wired network
    • UHSecure Wireless network
    • UH Wireless network

    Event Updates

    DisruptedMoody Residence South Towers
    January 29, 2017 , 5:45 PM

    A service affecting incident exists for the following services:

    Network services have been disrupted at Moody Towers South due to a Fire Safety sprinkler system discharge. Network equipment in the following closets will be investigated for service issues.

    584-S-1224, 584-S-1324, 584-S-424-35, 584-S-1024-3.

    Network operations support staff are in route to the campus to investigate this event.

    DisruptedUpdate - Moody Residence South Tower
    January 29, 2017 , 10:00 PM

    A service affecting incident exists for the following services:

    Network services have been disrupted at Moody Towers South due to a Fire Safety sprinkler system discharge. Network equipment in the following closets will be investigated for service issues.

    584-S-1224, 584-S-1324, 584-S-424-35, 584-S-1024-3.

    Network operations support staff are in route to the campus to investigate this event.

    Network support staff determined that with the water still leaking that nothing can be done to repair the network equipment until Monday morning.

    DisruptedUpdate # 2 - Moody Residence South Tower
    January 30, 2017 , 9:29 AM

    A service affecting incident exists for the following services:

    Network services have been disrupted at Moody Towers South due to a Fire Safety sprinkler system discharge. Network equipment in the following closets will be investigated for service issues.

    584-S-1224, 584-S-1324, 584-S-424-35, 584-S-1124-3.

    Network operations support staff are actively working to restore connectivity at this time.

    Network support staff are working to determine power, damage status, and connectivity status.

    DisruptedUpdate # 3 - Moody Residence South Tower
    January 30, 2017 , 12:24 PM

    A service affecting incident exists for the following services:

    Network services have been disrupted at Moody Towers South due to a Fire Safety sprinkler system discharge.

    Network support staff have restored services to affected network equipment, except for the switch in closet 584-S-1324, it will be replaced.

    The estimated time to repair is unknown.

    ResolvedResolved - Moody Residence South Tower
    January 30, 2017 , 12:56 PM
    Network services have been restored at Moody Towers South, replacement of switches have completed.